Privacy policy
Last updated: January 1, 2026
This Privacy Policy describes how Big Bang Studio (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from bigbangdtf.com, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and may have collected personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Shopping information, including the items you view, place in your cart, or add to your wishlist.
- Customer support information, including information you choose to include in communications with us.
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services, referred to as "Usage Data." To do this, we may use cookies, pixels, and similar technologies, referred to as "Cookies."
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Payment processors that collect payment information to process your payment and fulfill your orders.
- Third parties that use online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not responsible for any third party's policies or practices.
How We Use Your Personal Information
- Providing products and services. We use your personal information to provide the Services, process payments, fulfill orders, send notifications related to purchases, returns, exchanges, or other transactions, manage accounts, arrange shipping, facilitate returns and exchanges, and enable product reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, including sending promotional communications and showing advertisements for products or services.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with you. We use your personal information to provide customer support, improve our Services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about Cookies related to Shopify-powered stores, see https://www.shopify.com/legal/cookies.
We use Cookies to power and improve our Site and Services, remember your actions and preferences, run analytics, and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies may negatively impact your experience and may cause certain features or functionality to work incorrectly or become unavailable.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:
- With vendors or third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- With business and marketing partners, including Shopify, to provide services and advertise to you.
- When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or within our corporate group.
- In connection with a business transaction, such as a merger or bankruptcy.
- To comply with applicable legal obligations, respond to lawful requests, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
We may disclose the following categories of personal information for the purposes described in this Privacy Policy:
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to information you choose to make publicly available and cannot ensure that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and terms and conditions.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms. Our inclusion of links does not imply endorsement of the content, owners, or operators of those platforms.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.
We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable law.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have the right to request access to personal information that we hold about you, including details about how we use and share your information.
- Right to Delete. You may have the right to request that we delete personal information we maintain about you.
- Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party, subject to certain exceptions.
- Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal. You may have the right to appeal our decision if we decline to process your request.
- Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity before providing a substantive response. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting a request from an agent, we may require proof that you authorized the agent to act on your behalf and may need you to verify your identity directly with us.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country where you live, including in the United States. Your personal information may also be processed by staff, third-party service providers, and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority, as applicable.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, you may contact us at:
Email: sales@bigbangstudio.net
Address: 2825 Parkway St Unit #2, Lakeland, FL 33811, United States